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Assorted

How to be happier

Keep long lists, and short accounts

*****

As I pad down the hallway to my home office, sometimes I’ll look down and remember that the laminate planking I’m walking on was laid down with the help of friends. I’m not the best with a hammer or saw, so while I did some of the sweating, my friends brought the skill. I was so very thankful at the time, and now whenever I remember it’s a warm feeling still.

As of late I’ve been remembering these friends more often because of a curious book. It’s about a guy who set out to personally thank every person involved in getting him his morning brew. There’s the barista, of course, but a farmer had to grow the beans, and then there’s all the people in between – it turns out there are an astonishing number of people involved in a simple cup of coffee. Who picks the blend? How many are involved in the actual roasting? Someone had to design the lid (there’s quite some engineering to it), and then there’s the coffee cup sleeve – there wasn’t always a sleeve – and when we remember that coffee is about 1 percent beans and 99 percent water, then there’s a whole municipal water department to thank too. And who makes the pipes that carry the water? We haven’t even gotten into the boats and trucks involved and all the crews who man and make them.

A long list to be thankful for

This guy wanted to personally thank everyone involved but quickly realized that might amount to millions. So he narrowed it down to the one thousand most directly involved.

G.K. Chesterton said that, “When it comes to life the critical thing is whether you take things for granted or take them with gratitude,” and this book was an eye-opener for just how many blessings I’ve been taking for granted. If thousands – millions – are involved in making a cup of coffee, how many could I thank for everything I find even on my short journey from bed to shower each morning? How many designers, engineers, miners, and factory workers were involved in making the Kindle that wakes us up each morning? And what about our bedding, the bedroom carpet, bathroom tiles and that long-shower necessity, our tankless water heater? I normally clomp past it all, but I could choose to start each day just looking around in amazement. As Chesterton reminds us, “gratitude is happiness doubled by wonder.”

The author of this book is a sometimes-blasphemous atheist (which is why I’m not sharing his name - I don’t want to promote him) but even as an atheist he recognizes that his disposition to grumpy ingratitude isn’t good… for him.

“…gratitude is the single-best predictor of well-being and good relationships, beating out twenty-four other impressive traits such as hope, love, and creativity. As the Benedictine monk David Steindl-Rast says, ‘Happiness does not lead to gratitude. Gratitude leads to happiness.’”

But why is thankfulness next to joyfulness? He doesn’t seem to know, but we do. God created us to glorify Him and then gave us innumerable reasons to do just that. And because He loves us, He so fashioned mankind that when we do what we were made to do, it is good for us. And He’s so gracious that even when we do a half measure, thanking the people around us, but forgetting the God Who made us, it is good for us still.

Sometimes we need a Jordan Peterson or Elon Musk – someone outside the Church – to remind us of what we have, and what unbelievers don’t. I was struck by that here, when this author shared,

“…I’ll occasionally start a meal by thanking a handful of people who helped get our food to the plate. I’ll say, ‘Thank you to the farmer who grew the carrots, to the truck driver who hauled them, to the cashier at Gristedes grocery story who rang me up.’”

This fellow is “praying” to people he knows will never hear him because he feels such a need to express gratitude. To quote Chesterton again, “The worst moment for an atheist is when he is really thankful and has no one to thank.” When I look around the dinner table at the food that’s there once again, and the family gathered around, and when I really stop to think of all I’ve been given here, my heart can’t help but swell, but now there’s another blessing I can bring to my giving, loving Father – I can thank God that I can thank God!

Keeping short accounts

But if Christians have so much to be thankful for, why aren’t we more joyful? Why am I too often grumpy, sullen, and short to the people God has gifted me?

Part of it is that we take so much for granted. We easily forget what we have, so there’s something to keeping a thankful journal. Around Thanksgiving each year my wife gets some notecards and encourages us each day to draw something we’re grateful for, and then we put the cards up on the hallway wall. It’s quite the display by month’s end.

But even more of it is taking for granted the biggest gift we’ve been given: forgiveness.

In his booklet How to Maintain Joy in Your Life, Jim Wilson shares how, upon his conversion, he experienced joy liked he’d never had chasing after the world’s substitutes. But as this Navy midshipman set out on his Christian journey, he found that joy diminishing. And it continued diminishing for the next three years. Sitting in the stateroom of an American destroyer stationed in the Sea of Japan, he was struck that for the 3 years since his conversion he hadn’t really been confessing his sins. Oh, sure, he’d confessed some sins, but there were many he hadn’t taken to God for all sorts of reasons. When he confessed his sins, God forgave him, and once again he started feeling that same joy.

Guilt is a weight. But, thanks to Jesus, it’s one we don’t have to carry. Guilt is also God’s way of getting our attention. As it says in Hebrews 12:11:

“No discipline seems pleasant at the time, but painful. Later on, however, it produces a harvest of righteousness and peace for those who have been trained by it.”

Jim Wilson was trained by that discipline, but like the rest of us, he was a slow learner.

“I would again disobey, get disciplined, and lose my joy. This time, instead of not confessing, I would confess after a while… ten hours, a week, 2 weeks.”

Eventually he realized that he didn’t have to wait to confess his sins – he could “keep short accounts.” Then, instead of a series of ups when he was forgiven, and downs when he wouldn’t go to God (or at least not yet), he started to experience ongoing joy.

“Sometimes I went for a while before confessing, but generally I would confess right away or within a couple of hours. I’m not saying I have not sinned in those years…. But I have a low tolerance for discipline. I do not like it. As long as I am unrepentant, the discipline stays on me, the hand of the Lord is heavy. I can remove the discipline of the Lord by repenting now.”

For those of us who’d prefer to stay miserable, he concludes his booklet with a list of what you can do instead of confessing your sin. You can justify, excuse, or hide it. You can blame someone else, procrastinate, or stand on pride. A favorite for many is “generalization,” where you readily admit “mistakes were made” without really getting into the dirt of what you did. But tricking yourself doesn’t trick God, and you can’t enjoy Him if you are hiding from Him.

Conclusion

If you want to be happier, it isn’t complicated.

Open your eyes wide, and see the world as it really is. There are troubles, but then there is God, and He continues to bless us beyond any measuring. And the biggest of those blessings is that we can know for certain – we can count on Him – that when we come to our Father with our sins, He will always and forever forgive.

That’s got me a little verklempt but I can assure you, they are happy tears.



News

Saturday Selections – Jan. 11, 2025

Music as the fingerprints of God (6 min)

George Steiner here is lecturing on the wonder of music and is not trying to argue that music points us to God. But he does believe it points us beyond materialism – our response to music shows that we are more than what we are made of.

" speaks to us that there is something else which, paradoxically, belongs to us profoundly but somehow touches on a universal meaning and possibility that we are not only an electrochemical and neuro-physiological assemblage; that there is more in consciousness than electronic wiring."

Evolution can't explain eggs

This is a bit of a technical one, but even if you get only the gist, you'll understand just how amazing the seemingly simplest things around us really are. It's only because we take God's engineering for granted that we can overlook the wonder that is an egg shell.

Evolution has to explain how they could come to be in some step-by-step evolutionary process? As if.

Trudeau is gone, so who is going to replace him?

The Liberals are about to run a leadership campaign, but have this worry:

"One of the key concerns that is out there is that the party could be prone to something approaching a takeover, or could be prone to a lot of people who don't give a hoot about the Liberal party who might be termed single-interest activists signing up and having a very real impact on the selection of our next leader."

Is anyone plotting a pro-life takeover? Should we be?

Abortion was the leading cause of death worldwide in 2024. And it wasn't even close.

45 million unborn babies were aborted last year – so relayed Jonathon Van Maren. That number is more than the population of all of Canada.

In the US abortion accounts for 60% of all African American deaths.

To put this number in a different context, COVID killed approximately 7 million in total over 4 years and in response we shut down the world. Six times more die each year from abortion and no notice is paid.

Who will stand up for the unborn? Will you? Will any politician? Will you vote for a politician who won't?

The danger of being a sermon critic

As Tim Challies explains, if you focus on what you think should have been there, you run the risk of missing the fruit that is there.

Amazing information packed inside you (12 min)

This video makes the point your DNA coding is more incredible than even the most complicated computer code, but it also kind of reduces us to just that information.... as if we could make a human if we only managed this same level of programming. So, as you watch, recall that we are more than our matter, being both body and an immaterial, eternal soul.

 


Today's Devotional

January 14 - Power over fear

“Do not be afraid, little flock, for your Father has been pleased to give you the kingdom.” - Luke 12:32 

Scripture reading: Luke 12:22-34

So many in the world today begin this New Year with fear in their hearts. This life and the things of this world are all they care about and all they have. Consequently, they're afraid that their life might be >

Today's Manna Podcast

Manna Podcast banner: Manna Daily Scripture Meditations and open Bible with jar logo

Jesus' work continues: Acts

Serving #722 of Manna, prepared by William Den Hollander, is called "Jesus' work continues" (Acts).









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Economics

If work is worship, does that mean I just gotta be warm and fuzzy all day?

In an earlier article we peered into God’s design for business and how that changes one’s outlook on vocation and the marketplace. Our work done His way reflects God’s character and unleashes His beauty. Because faith and work are seamless, our work is worship. But some of us stand on the proverbial shores unsure, skeptically dipping our feet into these new waters. A first response is often, “So we’re gonna sing “Kumbaya” around the water cooler all day? Do you expect me to turn my business into some charity and not make any money? That’s all very nice, but it’s not the real world. We have to get stuff done here!” Do you feel the tension in doing your work as worship? Is there a strain between serving others and making sure that your business gets its needed results? Herein lies the false dilemma that often brings us unneeded guilt. But there’s hope! GOD’S MODE In His image, reflecting His beauty, God perfectly designed us for every aspect of work. He loves our work – because of its purpose. In the last article we learned that even our work is an expression of Him. God is deeply interested in every part of it. How we care for people, balance books, run systems, innovate, hire and fire and make healthy profit – it all matters to Him! He designed us to run our businesses with excellence, reflecting His character. That means He’s deeply interested, involved, and holds us accountable in our businesses’ customer service, sales, finances and operations. So yes, he even cares about your bottom line. It too is an act of worship! Proverbs encourages us in pursuing excellence and shows how honest gain is an outcome of God’s blessing on hard work. Competency and profits increase our capacity to do more good As we read in Proverbs 14:23: “All hard work brings a profit, but mere talk leads only to poverty.” Proverbs 22:29 tells us that if we are skilled at what we do, we’ll always be in demand. Bruce Ashford practically writes “God often works through our jobs to love his image-bearers. In other words, God uses the products of our work to provide for our fellow citizens. When God wants to feed a hungry child, He does not usually do so in miraculous manner; He usually does so through farmers, truck drivers, grocery store owners, contractors, electricians, plumbers and a myriad of other types of workers… In conclusion, our callings are our primary means to bring God glory by loving Him and our neighbour. If we are seeking to fulfill these callings faithfully and with excellence, we can multiply our faithfulness in every dimension of society and culture, and across the fabric of our shared human existence.” OUR MODEL So what does this look like in business terms? I work in a Christian leadership mentoring firm called DeliberateU, where we’ve honed the art of business down to three foundational pillars. Wrapped in a kingdom-focused culture these are: People: Creating a great place to work where people are growing and led by clear purpose and values. Sales: Serving others, not self. Creating a “wow” experience with a great product and service. Results: Building a healthy, sustainable business that is well positioned to grow and give back. When these spheres work in synergy something stunningly beautiful takes place! Rooted in the essence of the Great Commandment of Matthew 22:36-40 they unleash in us the capacity to reflect God’s creativity, excellence, grace and truth. They allow us to worship Him by blessing and serving our neighbor. But here’s the scoop: it always starts with people. Why’s that you say? Well, who has God made the pinnacle of His creation? People. So as business owners we are entrusted with God’s greatest creation. Whether staff, customers, or janitors, people like you and I are His craftsmanship made in His image. If we as Christian business leaders saw all people as our neighbors, how might that change the way we steward His most precious creation? What a privilege! How can we glorify God in the spheres of team and customer experience together with business processes, all while producing a healthy bottom line? In this 2013 video, Cardone Industries shares how it is trying to deliver on all three. When we intentionally lead the businesses entrusted to us in a God-focused way, to His design, our work is worship. Our work opens up opportunities to practically serve people while blessing them, their families, and communities. Is your business an act of worship? DELIBERATE APPLICATION: If work is worship, do I view my business as something I built or something God entrusted me with? How does that change how I view work as worship? Look in the mirror and ask yourself. “What primarily drives our business: People, Production, Profit or Pride”? If I’m to lead with “truth and love” do I care for people, carry people or care less for people? This is part 2 in the “Work is the Worship” series – you can find part 1 here. Darren Bosch is a partner at DeliberateU - leadership mentors for Christian business owners looking to grow in their workplace, families and communities. Their conviction is that God uniquely uses the marketplace to expand His kingdom purpose – serving others while growing in faith, hope and love. ...

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Economics

Work is Worship

Done right, it is an expression of God’s character and beauty **** There we sat under the starry skies, talking faith, family, fun and business. A familiar space. Like many of you, I get to enjoy some nice campfire-convos each summer. But this particular night challenged me. It didn’t take long for the business conversation of this committed Christ-follower and marketplace leader to leave me saddened. “We’ve tried investing in people for years, even hired consultants to help us! At the end of the day, nothing works. We’ve just resigned ourselves that there’s only one reason we’re in business: to make money. At the root of it, that’s what it’s all about.” Similarly, a Christian business owner recently told me the purpose of his business was to simply retire with a healthy nest egg so that he didn’t have to worry. It's a familiar business ploy by the great Deceiver. Skewed view See, many Christians hold a decidedly skewed image of work. Some view it simply as a curse post-Genesis 3. Others make a false distinction between what they perceive as the sacred (God), and the secular (everything else), separating Sunday’s worship from Monday’s work. The problem with these is that these views of work always disappoint. They force us to view God as an evil taskmaster and you just have to buck-up because “that’s your lot in life.” Or, when my identity is not a reflection of God’s character and design, that’s because I’m choosing to run parts of my life on my own, thank you very much. Both these approaches to work will leave you banging your head against the wall – we're hungry for something more, because we’ve left God out of the picture. Work is a gift Work is God’s gift to us. It’s not a result of the fall into sin. In giving Adam and Eve the job of cultivating and caring for the garden, He not only made them the first landscapers, He designed their DNA so that whatever they put their head, heart and hands to is a form of worship. The same is true for us. Made in His image, vocation is an extension of God's work of maintaining and providing for His creation, bringing Him glory and enjoying Him. Hundreds of times in the Bible the Hebrew word “avodah” is used to mean both “to work” and “to worship.” Our work is meant to serve God’s purposes more than our own, which prevents us from seeing work as a means to stock up our coffers, set ourselves up for retirement, or just plod away ‘cause it's a necessary burden. Simply put, work is worship. The Gospel actually gives us new lenses to see work through: we actually work for God Himself! Consider Eph. 6: “Slaves, obey your earthly masters with respect and fear, and with sincerity of heart, just as you would obey Christ. Obey them not only to win their favor when their eye is on you, but like slaves of Christ, doing the will of God from your heart. Serve wholeheartedly, as if you were serving the Lord, not people...” Now there’s a reason to get out of bed in the morning! Why does it matter? Martin Luther said that you can milk cows to the glory of God. Why? It's your attitude that says, “God I'm doing it for you.” So whether you’re cutting flagstone or someone’s hair today, your handiwork, even with imperfection, is for God’s glory. Your and my work is an expression of His creativity, because we’re made in His image. That’s a calling. That’s worship! So why does having the right understanding of work matter? Because it is only when we understand it rightly that we can best use it to: GIVE GOD THE GLORY: a response of gratitude for what He did for us REFLECT HIS CHARACTER: made in His image, we get to display this to others SERVE PEOPLE: we are conduits for God’s grace and kingdom to extend GIVE: we earn so we can to give to others MEET OUR NEEDS AND INVEST OUR TALENTS: by exercising God-given gifts He provides for us So, the next time you arrive in your office, on the plant floor or at your client's site, remember who you are, and then consider what you are doing. Your spiritual life is being expressed through your work. Your work is worship. It’s life changing. Col. 3:23 says: “Whatever you do, work at it with all your heart, as though you were working for the Lord and not for people.” It’s my prayer that you will see your work as significant and view that significance in the light of God’s favor and plan. We are created to intimately know God, glorify him and enjoy Him forever. Let’s do that in our work! Deliberate application: How does seeing work as a form of worship change my company’s purpose and values? If I begin doing everything "as though I’m working for the Lord and not for people” (myself or others), how would that change the way I work? Because God loves business and the marketplace, and because we are called to imitate God (Eph. 5:1) let’s consider, how would Jesus do my job? Which people would He serve? What would be His vision or S.M.A.R.T (or specific, measurable, achievable, relevant, and time) goals? When we finish a job, can we say, “Thank you Father, for making me for this purpose”? https://youtu.be/oqxo3PiIYIU Darren Bosch is a partner at DeliberateU, a group offering business leadership mentoring for Christian business owners in their workplace, families and communities, with the goal of increasing their capacity to grow in both faith and business effectiveness. Their conviction is that God uniquely uses the marketplace to extend His kingdom purpose – to serve others while growing in faith, hope and love. You can learn more at DeliberateU.com where this article first appeared....





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Letter Writing

How letters mingle souls

"Sir, more than kisses, letters mingle souls, For thus, friends absent speak. – John Donne (1572-1631) When my father courted my mother, he wrote her sonnets in Dutch, German, English and French. Amazing! I think she was truly impressed and also touched by the fact that he took the time to do this especially for her. The personal touch I do not know a great many people who still write letters, let alone sonnets, to dear ones to express their feelings of love, appreciation and other issues. Letter writing seems to be a lost art. When we first immigrated from Holland to Canada, it was a happy day when an overseas blue vellum envelope was delivered by the mailman through the mail slot in our door. I can vividly recall my mother's happy face as she opened such a letter, avidly reading the news that my maternal grandmother sent her across the ocean. I also retain the memory of sitting around the luncheon table, home from school for an hour or so that first year in Canada, while my father read family bulletins in the form of letters from aunts and uncles to all of us – so that we would not forget the family we left behind. I can't think of anyone who does not enjoy receiving a card or letter with some encouraging words, some personal sentence, written next to the text. But truthfully, I can think of very few who actually put pen to paper to communicate such things. Yes, there is e-mail, but you cannot hold an e-mail in your hand. You cannot fold it up and put it in your pocket or purse, or lay it on your night table next to your bed to reread at your leisure before going to sleep. E-mail, although it is an easy way to correspond, has a certain amount of machine-feel to it, a good dose of impersonal touch. The flick of a button can send the exact same greetings to others besides yourself. An e-mail is simply not as individual as that letter which arrives in your mailbox addressed to only you. Actually, I remember a funny anecdote in which a teenage nephew of mine was so infatuated with a pretty face that he sent her a long letter in which he declared his undying devotion to her. In the epistle he detailed the girl's pretty cheeks, eyes, eyebrows, hair, and so on. On that same day he penned a letter to my father, his grandfather, telling him about his studies at medical school, his progress with those studies, and so on. When he got around to mailing these two letters, however, he put the wrong address on the envelopes. The girl received the letter intended for my father, and my father received the letter intended for the girl. I think I've never seen my father laugh so hard, and he certainly lost no time in phoning his grandson to tell him he was very touched by the fact that his elderly face was held in such high esteem. Seriously, to write something by hand forces one to think carefully and sincerely. You can't erase what you have written without making a bit of a mess. Scratching out words or sentences can create unsightly black blobs. Consequently words should be wisely chosen while reflecting on needs and encouragement needed by the recipient. Writing by hand makes one think carefully, slowly, and forces you to build relationships with others. More than anything else they remind the one receiving the letter that you are thinking of them, possibly praying for them and loving them. Letters, written in the right spirit, have an amazing ability to console, strengthen, and soften hearts that might have contained bitterness towards the world and God. Martyn Lloyd-Jones: loving, letter-writing husband One of my favorite preachers, although he died a great many years ago, is Martyn Lloyd-Jones (1899-1981). Strongly opposed to liberal theology, he became the pastor of Westminster Chapel in London, England in 1939, and he remained in that church for thirty years. A gifted speaker, he preached to thousands, but classified himself, with regard to letters, "... a truly bad correspondent." Martyn Lloyd-Jones, however, had an intense affection for his wife. If he was away from her for more than a day or two, he always wrote her a letter. Iain Murray, who edited a book of his letters in 1994, more than twenty years ago, wrote about Bethan Lloyd-Jones, Martin's wife: "She was in every sense a partner in all that her husband did. Although a medical doctor herself, she happily gave her life to keeping him preaching and to the care of the home." They had a very good marriage. In 1937, while still a pastor at Sandfields, Aberavon in Wales, Dr. Lloyd-Jones went to the United States on a speaking trip. Bethan could not come with him as their youngest daughter Ann was only 5 months old. He wrote her: There is one constant regret right through everything – that you are not with me. I was counting it out in bed this morning, that by three weeks today, I ought to be with you again. You said in your letter that you hoped I would not forget you – I am prepared to enter into a competition with you on that score without the slightest hesitation! ... All my love to you, dearest girl in the world. There is no one like you anywhere. The more I see of others the more obvious does this become. Kiss each of the girls for me. Yours for ever and ever, Martyn. If you have ever heard Dr. Lloyd-Jones preach, his serious, throaty voice punctuating Biblical truths, and if you have stood in tremendous awe of his God-given ability to argue and defend the faith, these touching words in the letter to his dear wife will undoubtedly raise him to higher levels of affection and esteem in your heart. At the conference in Ohio, he penned thoughts to his dear spouse again: I have not had a letter from you since I left New York, but I have just realized that letters take an extra two days to arrive here. I felt very homesick on Monday. With me on the train was Dr. Wilson from New York... In the Pullman he met another minister and his wife. After talking for a while Dr. Wilson said to the other minister's wife; “You know, you make me feel very homesick for my wife - I think I'll send a card to her to come along.” “Yes, do,” said the other, “most of the wives are coming this time.” And me, having to think of the dearest little wife in the world, thousands of miles away, across the sea! I became totally depressed as I thought of it. When we arrived here, I saw that the wives were here by the dozen! This is surely one of the best hotels in the world. I never saw anything like it. I have a double-bedded room with a private bathroom, toilet, etc. This is real luxury. But Oh! the bed is much too big for one! You ought to be here with me. How wonderful it would have been for Mrs. Bethan Lloyd-Jones to receive that letter and to be able to read and reread her faithful husband's declaration of love, of his missing her. His words were simple and unadorned words – words we can all understand – and words which came straight from his heart. Saying it with written words With Valentine's Day on the loom, Hallmark cards and Hershey Kisses are for sale in supermarkets, drug stores and dollar outlets. It's a great market. Good business! Sales experts know that deep within all human hearts there lies that desire to be told they are special – loved as no other. Ironically, there is one letter which is addressed to all people and one which we can read and reread again and again. Sadly it is probably a letter which is gathering dust on bookshelves throughout North America. Yes, of course I mean the Bible. Listen to the words of the greatest of all Lovers, the Lord God Himself. ... Though the mountains be shaken and the hills be removed, yet my unfailing love for you will not be shaken nor my covenant of peace be removed, says the Lord, Who has compassion on you (Isaiah 54:10). And, "...I have loved you with an everlasting love; I have drawn you with loving-kindness..." (Jer. 31:3). These sentences are part of that old, extant letter which has been delivered to all mankind. We should read them aloud to our children so they will be caught up on the news of their Father as they gather around the lunch or supper table; and it is a letter which we should place on our night table so that we can reread its words when we feel lonely at night. Perhaps, lacking in ability to formulate words ourselves, we can even copy this letter's words and put them on cards for relatives and friends. For even as John Donne said a long time ago, "...more than kisses, letters mingle souls. For thus friends absent speak." Happy Valentine's Day! This first appeared in the January 2016 issue....

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Letter Writing

Activism 101: 4 tips on being heard

If you are waiting in-line at a grocery store you are guaranteed to be bombarded by flashy magazines. These magazines are often, if not always, an assault on the senses. They are visually disturbing with pictures of scantily clad women and men. Not only that, the headlines and featured articles promote gossip and obsession about sex, weight-loss, image and power (unfortunately those topics all seem to go hand in hand). It is interesting that these magazines are a temptation for women. On a first glance you would think that it would only be visually tempting for men (which they are). However I admit, and know many other females that would concur, that each time again I have to choose to refuse to look at or read the covers of these magazines. They are there for a reason. And it is not uncommon to see women spontaneously buy the latest glossy bit of smut. In fact, that is the very reason they are displayed there. To add to the problem, women who are grocery shopping are often accompanied by their small children. Enough is enough As a family living in Lethbridge (at that time) we witnessed this onslaught of images and ideas each time we shopped. It often bothered me that this was practiced by companies that received so much business from Christian families like ours, who did not want to see these magazines at all. One particular day my husband was shopping at the Lethbridge Save-On-Foods. He saw a young boy (maybe seven or eight years old) waiting in line with a parent. This child happened to be at eye-level with a Cosmopolitan magazine and out of sheer curiosity was staring at it. The cover featured a woman pulling her shirt wide open to reveal herself wearing only a white lacy bra. Now we all know the power of images and how hard they are to purge from your mind. And we all know the vulnerability of a young school-aged mind. And so when he told me about it I felt physically sick. I had had enough. The next time I was in the store I went from the checkout to the customer service counter and filled out a comment card. I briefly described what had been seen and suggested that they also would probably not care for their eight-year-old to see these images. I requested that the magazines be removed. If that was for some reason impossible I asked that they provide a family-friendly checkout that did not have the magazines. Quite a response It was very encouraging to receive a personal phone-call from the local store’s manager a few days later. He said that he agreed with me but then apologized that he could not change the store’s layout. Apparently every Save-On-Foods across Canada follows the same design and this layout is dictated from the head office. However he provided me with the email for the national customer service centre and offered to also contact them to add his support to my suggestions. Soon after, I sent an email to the head office with my concerns, suggestions and contact information. I then forwarded the email I had just sent to friends and family so that they could also send a similar email. After all, the more response that Save-On-Foods would receive the better. Right? A few weeks later a manager from the Overwaitea/Save-On-Foods head office phoned our home. He spoke with my husband and (at that time) agreed that something should be done. He offered to initially contact some of the magazine companies to see if the covers could be improved. If this wasn’t possible then he would look into cascading them or removing all or some of them from the checkouts. He let us know that it would likely be a few months before we would see any changes in the stores. It was once again a very encouraging response. We were looking forward to seeing what changes would take place. Quiet response Unfortunately, since then we have not noticed any significant change. The store in Lethbridge did provide one checkout aisle where they put a plastic cover in front of just one of the magazines (Cosmopolitan) so that only the cover was showing. However, this was the only change and on one’s first glance for a free checkout it was impossible to notice this. We waited for a few months like the manager had suggested but we did not see any other improvements. After that waiting period I sent a follow up email to see if anything was going to be done but I did not receive a response. My husband called again two months after that and was able to speak with the same manager. Unfortunately he was no longer so helpful. It was very disappointing to hear that they have no plans to standardize the idea of family friendly checkouts. According to him, the store is “not in the business of censoring.” They believe that most customers are not upset by the magazines being there and that they are serving their customers. He also reported that one of the stores in Abbotsford, B.C. does provide family friendly checkouts but he refused to provide any suggestions on how or if they could be implemented at other stores. Not the end? I suppose the reason is obvious. When it comes to consumerism, the almighty dollar writes the rules. The magazines are there because they rely on impulse buyers. The customer service team simply has not felt enough pressure to change. So the next logical step is for more customers to step forward. After all, how do you feel when you notice an innocent eight-year old staring at the cover of Cosmopolitan? If one comment card and one email could create a stir like this just think what could happen if more of us step up to the plate! Things we learned from this 1) Follow up, follow up, follow up. Keep the contact information of every person you spoke with in the issue so that you can speak to the same person again. Be sure to let them know in your email or phone call that you plan to contact them again. 2) Set a date. Write on your calendar when you are going to contact them again. Life is busy so it’s easy to forget how much time has gone by. 3) Get more people involved. A message is always stronger if it is spoken by more people. The decision makers need to know that they are serving more people by changing the status quo. 4) Offer your assistance. Ask how you can continue to help with this so that the decision makers don’t feel it’s all placed on their shoulders. They are also busy and they may feel more disposed to help you if you are also helping them. Below is the email sent to the Customer Service Team: To whom it may concern, I am a resident of Lethbridge, Alberta after moving here from Langley, B.C. and I work as a physiotherapist in the local area. I have been a long time shopper at Save-On-Foods in Langley and now here in Lethbridge and I have been very happy with most of the service. However I have always been disturbed by the magazine displays at the checkout aisles. There are always glossy magazines with full front cover stories that include pictures of very scantily clad women. If they are not in a very tiny bathing suit that shows most of the breast, they are in a dress that reveals almost as much. Recently there was even a full cover picture of a woman pulling her shirt open and holding it open to display her breasts barely covered by a lacy bra. Now I have no need to see these, what I would consider pornographic, pictures. I realize that as an adult I can choose to turn my head away, which I do, but it becomes even more of a concern to me when I see a small child of 7-8 years old peering at the cover of Cosmopolitan which has been put right at his eye level. Would you want your child perusing the cover of Cosmopolitan? How confusing for our kids to be taught about people's privacy at home and then to be bombarded by these images at the local grocery store. As a leading business group in Canada I would highly encourage you to rectify this situation, to make a moral stand and refuse to have those magazine covers take over your checkout aisles. Customers know where to find them in the magazine section. There is no reason to have them at every aisle. It is a disgrace to an upstanding business such as yours. Why sponsor this industry? If somehow the increased magazine sales trumps that decision, I also have a few suggestions: You could opt to display the magazines in a cascading order so that only the title is visible as opposed to the entire cover. Alternatively, you could offer "family friendly" checkout aisles which do not have the magazine displays. I can not express how grateful I would be to see the change occur. Please take the time to consider these suggestions. I appreciate hearing back from you regarding this email. Sincerely, Jaclyn Penninga This was first published as "One comment card and one email" in the October 2008 issue of Reformed Perspective....